Chartsbridge has selected Civica, a global leader in software for public services, to deliver an enterprise cloud solution for collections. 

Harnessing the capabilities of the cloud, the platform comprises of five multi-channel integrated modules that together power the entire FCA-regulated collections and recovery process. This will provide Chartsbridge with improved visibility and control across regulated collections, recoveries and enforcement activities.

Client efficiency benefits

Considerable client efficiency benefits can be derived through the flexible data integration capabilities through real-time APIs, meaning seamless and automated transfer of cases and data in both directions. The capabilities of the solution enable high volumes of cases to be processed effectively whilst maximising collection rates. Using data driven intelligence and client-specific workflow schemes, Chartsbridge is able to harness workflow engines to facilitate case management optimisation.

Evidence-based transparency

With evidence-based transparency being critical to the Chartsbridge operation, real-time activity analysis utilises GPS tracking to provide new levels of accountability to the regulated field collections sector. Simplified visit prioritisation and auto-scheduling improve operational efficiency whilst creating an evidence-based field activity audit trail.

The outcomes

  • Evidence-based compliance
  • Real-time APIs for automated data transfer
  • Real time interactions across platform users
  • Optimised workforce productivity
  • Multi-channel, self-service customer portal
  • Channel shift driving increased customer contact rates
  • Digital customer and client experiences
  • More effective communication
  • Proactive data analytics

John Ingram, founder of Chartsbridge, commented “We have worked closely with Civica to build a first-to-market innovative solution which the company has developed through years of experience within the wider judicial services industry, but now deployed into the regulated collections sector for the first time.

Working with Civica has enabled us to bring cloud technology solutions into our market, delivering unprecedented transparency and evidence to drive higher industry standards.”


Release date: 06 March 2020