Voluntary termination management
Nationwide FCA-authorised administrative and logistical processing of voluntary terminations ensuring a fair and transparent customer journey whilst leveraging cutting edge technology to accurately capture re-chargeable vehicle damage.
Our national network of appointed representatives, technology innovations and fully-branded vehicle recovery fleet provide lenders with regulated field resources to maintain brand reputation whilst delivering compliant and efficient logistical processing of voluntary termination requirements.
Key aims and objectives
- Ensure VT processing is fully FCA-authorised and TCF compliant
- Accurately identify, capture and cost any re-chargeable damage
- Maintain brand reputation throughout trusted customer engagement
- Provide a digital customer experience with multi-channel platform
- Efficiently process regulated logistical activities nationwide
- Reduce impairment and improve profit aligned with better outcomes
National field force
Our voluntary termination management service enables motor finance lenders to use our nationwide field capabilities to engage with customers and efficiently process administrative and logistical requirements. Our service provides customers with a digital vehicle collection experience to accurately identify, capture and cost any re-chargeable damage.
We know that what drives motor finance lenders to succeed is an understanding that the best outcome for them is aligned to the best outcome for their customers. Agreements ending by voluntary termination do not necessarily achieve the most financially desirable outcome for lenders. Accurate processing of voluntary terminations using a custom-built voluntary termination case management platform is essential to capture data accurately to allow correct re-charging of costed damage whilst maintaining brand reputation.
Our solution enables lenders to fulfil voluntary termination requirements on a fully outsourced basis.
- Nationwide field activities are supported by tech-enabled contact centre excellence
- White labelled or disclosed multi-channel contact centre expertise can either compliment, champion-challenge existing processes, or provide a complete outsourced solution
- Utilising dialler, two-way-SMS, email, mail, customer portal and web-chat channels
- API integration between our own state-of-the-art internal systems or working directly from a lender's own cloud-hosted platform to increase efficiencies
Data analytics and insight
Our added-value data analytics and insight services additionally enrich and update key contact/employment/personal circumstances data to aid future customer engagement in connection with re-chargeable damage.